Talk to a registered nurse about tests, procedures, treatment options and more—24 hours a day, 7 days a week. Take advantage of this no-cost benefit to save time and money and gain more confidence about medical decisions. While only your doctor can diagnose, prescribe or give medical advice, the 24-Hour Nurse Line can provide information on a variety of health topics.

Call 1-800-556-1555 (TTY: 711).

Not sure where to start? Call your personal health care assistant. A Concierge can help with everything from benefits questions to understanding a diagnosis.

• Understand coverage
• Plan for treatment
• Find health care solutions that fit your needs
• Use online tools wisely
• Schedule appointments

Call 1-833-704-0009 (TTY: 711), Monday through Friday, 8 AM to 6 PM.

Get ongoing nurse support for complex or acute health challenges. Work with a nurse to understand your benefits and make a plan that best suits your individual needs and health profile.

• Personalized nurse support
• Access to select CVS and MinuteClinic locations
• Online library of tools and tips

Log in at Aetna.com.

Call 1-833-704-0009 (TTY: 711).

Access personalized programs to set and track your health and wellness goals. Work with health coaches, connect to support groups and take advantage of digital tools to stay on track.

Use your ID card to enroll at AetnaPersonalHealthSolutions.com.

Call 1-844-492-0523 (TTY:711), Monday through Friday, 8 AM to 8 PM CT.

Log in to your Aetna Health℠ app or Aetna member website and Aetna will automatically put $10 on your ExtraCare card!

CVS ExtraCare Plus also provides:

• 24/7 access to CVS pharmacists
• Prescription delivery on your schedule
• 20% discount on thousands of CVS Health® brand products

Log in at Health.Aetna.com/login.

Text AETNA to 90156 to get a link to download the app.

Download the app:

Schedule a virtual visit for everything from chronic conditions to common sicknesses to mental health support.

Primary care services (7 AM to 7 PM local time)

Adults ages 18 and up

• Chronic illnesses (asthma, diabetes)
• Sick care
• Wellness and annual health assessment
• Follow-ups from in-person visits
• No-cost Welcome Kit with blood pressure and heart rate monitor

Mental health services (8:00 AM to 7:30 PM local time)

For adults and children ages 13 and up

• Anxiety, depression and mood disorders
• Adolescent counseling
• Medication management and psychiatry (for adults age 18+)
• Treatment from a psychiatric mental health nurse practitioner (PMHNP)
• And more!

24/7 virtual care

Adults and children over 18 months

• Coughs, colds, flu and strep
• Joint, head and stomach pain
• Infections (ear, sinus, skin, UTI)
• Medication refills

Call 1-866-211-5678 to get started.

Your LCC program offers clear, reliable information to help you make healthy changes and manage conditions. Choose a Personalized Pathway that fits your goals, from getting better sleep to improving your diet.

• 24/7 web and mobile access
• Live, online group-coaching sessions
• One-on-one phone support
• Personalized Pathways and wellness challenges

Call 1-866-533-1410 (TTY: 711).

Download the app:

Get virtual and in-person care when you need it at MinuteClinic, with weekend and evening hours available at many locations.

Get treated for:

• Asthma and allergies
• Bronchitis and upper respiratory infections
• Primary care at select locations
• Sore throats and ear infections
• Minor cuts, blisters and wounds

With Aetna, your provider network is expanding by 25,000 more local providers, including an out-of-state national network. 99% of the same providers from the former plan are part of the Aetna network. It also includes 100% of hospitals in Florida and 98% of national hospitals. Students and retirees outside Miami-Dade and Broward counties can access the national provider network.

How to find a provider:

1. Visit Aetna.com and select “Find a Doctor.”

2. Under “Don’t have a member account?” Select “Plan from an employer.”

3. Under “Continue as a Guest,” enter your home location (ZIP code, city, county, or state) to view providers specific to your plan. You can also set a search radius of up to 100 miles.

4. Select the appropriate plan option under “Aetna Open Access Plans” using the chart below:

5. You can search by provider name, provider type, or category. Categories include:

• Medical Doctors & Specialists
• Hospitals & Facilities
• Urgent Care & Walk-In Clinics
• Pharmacies
• Behavioral Health
• Labs & Testing
• Alternative Medicine
• Durable Medical Equipment
• Common Procedures & Conditions
• Institutes of Quality/Excellence

6. View results in either list view or map view to explore your options.